Technology @ Your Fingertips, Index

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Glossary
Additional Online Resources Acknowledgements

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What is the Purpose of this book?

Technology @ Your Fingertips, Version 2.0 (January 2001) describes a process for getting the best possible technology solution for your organization.

In this book you will find the steps you should take to identify your technology needs, consider your options, acquire the technology, and implement a technology solution that will serve you today and provide a foundation for your organization’s technology in the future.

Chapter 1: Knowing What to Do
Chapter 2: Knowing What You Need
Chapter 3: Knowing What You Have
Chapter 4: Knowing What to Get
Chapter 5: Knowing How to Implement Your Solution
Chapter 6: Knowing How to Train Users
Chapter 7: Knowing How to Support and Maintain Your Technology Solution