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Technology at Your Fingertips
Chapter 1: Knowing What to Do

Chapter 2: Knowing What You Need

Chapter 3: Knowing What You Have

Chapter 4: Knowing What to Get

Chapter 5: Knowing How to Implement Your Solution

Chapter 6: Knowing How to Train Users

Who Should Receive Training?

When Should Initial Training Be Provided?

What Types of Training Are Needed?

Who Should Deliver the Training?

Where Should Training Be Conducted?

What Should Be the Training Outcomes?

When Is Additional Training Needed?

What About Training Students?

Chapter 7: Knowing How to Support and Maintain Your Technology Solution
Chapter 6:  Knowing How to Train Users

Training should be provided in a location where there is at least one computer for every two trainees.

Where Should Training Be Conducted?
Because of the technical nature of computer training, it is best to keep the training sessions small, so that all users get the individualized help they need. A critical component of effective training is to have a computer available for each person being trained, or no more than two people per computer. For this reason, it may be most efficient to have a training session held in a laboratory setting with 10-20 computers available. You may have such a lab available at your location. If not, you may want to choose a training organization that has laboratory classrooms available.

For the more advanced technical training, it may be necessary to include both classroom-type training as well as on-site training.

key questions

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