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Chapter 6: Knowing How to Train Users
Objective: By the time you finish this chapter you will be able to plan an effective training program both for new technology implementation and for on-going training.
Organizations installing new or upgraded technology should establish a training program for the technology support staff and for each category of user in order to ensure that staff obtain adequate skills for implementation and independent use. Beyond the initial training, ongoing training for new users and refresher training for experienced users remain essential for success. |