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CIP 2020

Detail for CIP Code 52.0207

Title: Customer Service Management.

Definition: A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.

Action: No Substantive Changes

CIP Title or Definition Changed
CIP 2010 CIP 2020
Code Title Action Code Title
52.0207 Customer Service Management. No substantive changes 52.0207 Customer Service Management.
Illustrative Examples
  • None available