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CIP 2010

Detail for CIP Code 52.0411

Title: Customer Service Support/Call Center/Teleservice Operation.

Definition: A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

Action: No Substantive Changes

Crosswalk
CIP Title or Definition Changed
CIP 2000 CIP 2010
Code Title Action Code Title
52.0411 Customer Service Support/Call Center/Teleservice Operation. No substantive changes 52.0411 Customer Service Support/Call Center/Teleservice Operation.
Illustrative Examples
  • None available
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