Detail for CIP Code 52.0411

Title: Customer Service Support/Call Center/Teleservice Operation.

Definition: A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.

Action: No Substantive Changes

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CIP Title or Definition Changed

CIP 2000		CIP 2010
Code	Title	Action		Code	Title
52.0411	Customer Service Support/Call Center/Teleservice Operation.			52.0411	Customer Service Support/Call Center/Teleservice Operation.