Change CIP year to:
Selecting a different year will take you to the homepage for that CIP version.
Using the Quick CIP Code Finder
Use this input box to quickly find any one CIP code. The formats are:
Title: Customer Service Management.
Definition: A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills.
Action: No Substantive Changes
The crosswalk shows the CIP code number and title in the previous version and the current version of the CIP.
Illustrative Examples are provided to assit you in selecting the appropriate 6-digit CIP code for a particular program.
The CIP code is listed in context of the 2-digit series to which it belongs. Only codes in this CIP version are listed: neither old location of codes that moved nor deleted codes are shown in this listing.