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Technology at Your Fingertips
Chapter 1: Knowing What to Do

Chapter 2: Knowing What You Need

Chapter 3: Knowing What You Have

Chapter 4: Knowing What to Get

Chapter 5: Knowing How to Implement Your Solution

Chapter 6: Knowing How to Train Users

Chapter 7: Knowing How to Support and Maintain Your Technology Solution

What Provisions Should Be Made for Ongoing Oversight?

How Do You Plan for Providing Ongoing User Support?

How Should You Monitor Regular Usage of Your System?

What Kind of Ongoing Technology Maintenance Will Be Needed?

How Do You Monitor Your System's Users' Needs?

What Do You Need to Do About Upgrades to Software?

What Do You Do About Replacement and Redeployment of Equipment?

Should You Accept Donations?

When Should You Use Volunteers?

How Do You Find Qualified Help When You Need It?

Is That All There Is To It?
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Chapter 7: Knowing How to Support and Maintain Your Technology Solution

Volunteers can provide valuable services to organizations if they have relevant experience and are willing to work within the organization's plans.


When should you use volunteers?
Since the E-Rate program enables schools and districts to "wire" buildings at greatly reduced cost to the organization, reliance upon volunteer efforts to wire schools may have become less necessary than it once was. Nonetheless, and regardless of who performs the task, all work must adhere to relevant building codes. Additionally, non-trivial issues such as asbestos and lead paint must also be considered. Thus, while it may be difficult to say "no" to the American traditional of barn raising, onsite work can be a very difficult issue that could even create physical danger to students, volunteers, and others. It must be handled with considerable forethought.

Before you make arrangements for any volunteer to work, check with your organization's insurance provider and any other supervisory group (e.g., the school district office) to determine whether there are limitations to what a volunteer can be allowed to do.

key questions

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Technology @ Your Fingertips
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