Chapter 7: Knowing How to Support and Maintain Your Technology Solution|
How should you monitor regular usage of your system?
Regular tracking of how, how much and by whom the technology is used can provide input into training, systems maintenance and long-term planning.
Another key aspect of the monitoring of computer technology is simply keeping track of how, how much and by whom the technology is being used. For instance, if you have a goal to increase technology use in the classroom, it will be important to review the amount of time students are using the technology and what applications they are using, as well as your teachers' usage patterns. You will also want to assess the effects of technology use on reducing paperwork and making administrative tasks more efficient.
Most commercial software packages and well-designed custom computer systems have built-in utility programs to collect usage information and turn out 'canned' reports on use patterns and volume. Every computer system should have a staff member assigned to review these reports on a regular basis. Some commonly accepted indicators of usage to watch for include: