Chapter 7: Knowing How to Support and Maintain Your Technology Solution|
Finding help is best done through similar organizations and groups in whom you have confidence.
How do you find qualified help when you need it?
Throughout this book, we've discussed the importance of finding the right people with the necessary expertise to help you, the decision maker, make the right decisions. We've also discussed the necessity of having experts who help install, implement, monitor and evaluate the system, and the importance of providing ongoing technical support and training for staff so that everyone is up-to-date. We have not discussed how to find these experts, however. Knowing where to find technical support and advice is critical for informed, successful decision making. There are numerous sources of qualified help available, many of whom are willing to come to you to help. Some sources you may want look into include:
When dealing with consultants and organizations that have products to sell or who represent specific products, make sure that they disclose those relationships up front to avoid possible conflicts of interest. Your organization should determine in advance whether vendors, organizations, and individuals who represent products would be appropriate sources of help. If a product recommendation is not a part of the help needed, or if an open and public bidding process will follow, vendors representing specific products may be able to provide current and appropriate expertise.