Chapter 7: Knowing How to Support and Maintain Your Technology Solution|
A Technology Oversight Committee should be appointed to oversee the usage and make plans to improve the system.
What provisions should be made for ongoing oversight?
You have had several committees and individuals assisting you along the way. By now, you know the people with the most interest, enthusiasm, and knowledge about technology. You also know which people have begun to take an interest both in the system itself and the various user applications. These are important people to help you keep the system running efficiently and effectively.
It's time to create a Technology Oversight Committee for maintaining oversight of the technology solution. This should be a mix of users and technical folks who can carry out the activities that follow. You should include at least some of the people who served on the Project Team and the Steering Committee, as well as representatives of your technical staff, training staff, users and potential users. Plan for a rotation of members on a regular basis, such as half or a quarter of the committee annually. There is no perfect schedule for committee turnover; just make sure that you do not find yourself with only unhappy non-users on your committee.
Depending on the nature of your organization, you may have several committees. For instance, if your organization is a school district, you may want to have a committee at each school (an Instructional Technology Committee) as well as a district-wide committee that includes representatives from schools.
Schedule meetings regularly, but don't convene the group unless you have real work to do. Your committee members, like you, are busy people. Don't expect to maintain their interest if you don't have meaningful agendas for your meetings.
Developing and Maintaining an Acceptable Use Policy Statement