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Technology at Your Fingertips
Chapter 1: Knowing What to Do

Chapter 2: Knowing What You Need

Chapter 3: Knowing What You Have

Chapter 4: Knowing What to Get

Chapter 5: Knowing How to Implement Your Solution

Chapter 6: Knowing How to Train Users

Chapter 7: Knowing How to Support and Maintain Your Technology Solution

What Provisions Should Be Made for Ongoing Oversight?

How Do You Plan for Providing Ongoing User Support?

How Should You Monitor Regular Usage of Your System?

What Kind of Ongoing Technology Maintenance Will Be Needed?

How Do You Monitor Your System's Users' Needs?

What Do You Need to Do About Upgrades to Software?

What Do You Do About Replacement and Redeployment of Equipment?

Should You Accept Donations?

When Should You Use Volunteers?

How Do You Find Qualified Help When You Need It?

Is That All There Is To It?
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Chapter 7: Knowing How to Support and Maintain Your Technology Solution

A Technology Oversight Committee should be appointed to oversee the usage and make plans to improve the system.


What provisions should be made for ongoing oversight?
You have had several committees and individuals assisting you along the way. By now, you know the people with the most interest, enthusiasm, and knowledge about technology. You also know which people have begun to take an interest both in the system itself and the various user applications. These are important people to help you keep the system running efficiently and effectively.

It's time to create a Technology Oversight Committee for maintaining oversight of the technology solution. This should be a mix of users and technical folks who can carry out the activities that follow. You should include at least some of the people who served on the Project Team and the Steering Committee, as well as representatives of your technical staff, training staff, users and potential users. Plan for a rotation of members on a regular basis, such as half or a quarter of the committee annually. There is no perfect schedule for committee turnover; just make sure that you do not find yourself with only unhappy non-users on your committee.

Depending on the nature of your organization, you may have several committees. For instance, if your organization is a school district, you may want to have a committee at each school (an Instructional Technology Committee) as well as a district-wide committee that includes representatives from schools.

Schedule meetings regularly, but don't convene the group unless you have real work to do. Your committee members, like you, are busy people. Don't expect to maintain their interest if you don't have meaningful agendas for your meetings.

Developing and Maintaining an Acceptable Use Policy Statement
The development of an Acceptable Use Policy (AUP) is a critical component of technology planning. Once developed, the AUP should periodically, but consistently, be reviewed by the Instructional Technology Committee or other appropriate oversight body. The AUP should address the following areas:

  • Individual rights regarding access to the system and to resources obtained through use of the system.
  • Individual responsibilities with regard to the system, its contents, and connections obtained through the system.
  • Organizational rights relating to system oversight and monitoring.
  • Organizational responsibilities with regard to the system, its contents, and connections obtained through the system.
The development of an acceptable use policy is often considered necessary only when students will be using the system. This is shortsighted and incorrect-an AUP is just as important for other system users as well, including administrators, teaching staff, other staff, students, parents, the community and any other persons who will have access to the system and its contents. Protecting the privacy of sensitive information maintained within the system is essential. Security and ethical standards, mentioned in Chapter 3, remain important as long as the system is in operation. Ask both your legal and technical staffs to review the acceptable use policy to ensure that appropriate protections are in place. Examples of acceptable use policies can be found in this document's Additional Online Resources.

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