Chapter 6: Knowing How to Train Users|
Training should be provided in a location where there is at least one computer for every two trainees.
Where Should Training Be Conducted?
Because of the technical nature of computer training, it is best to keep the training sessions small, so that all users get the individualized help they need. A critical component of effective training is to have a computer available for each person being trained, or no more than two people per computer. For this reason, it may be most efficient to have a training session held in a laboratory setting with 10-20 computers available. You may have such a lab available at your location. If not, you may want to choose a training organization that has laboratory classrooms available.
For the more advanced technical training, it may be necessary to include both classroom-type training as well as on-site training.