Chapter 6: Knowing How to Train Users|
Training can be provided by your organizations's staff or by outside consultants and vendors.
Who Should Deliver the Training?
Deciding who will deliver the training may depend on how many people need to be trained, how many applications you have, and your budget. It may also be contingent upon support arrangements made in conjunction with the purchase of your computer system.
Classroom and individual training is often conducted by:
Selecting the right type of trainer for your staff is critical. Trainers who work for software vendors know the software backwards and forwards, can anticipate questions, and know how to explain the software in several different ways. Consultants who develop computer systems or who specialize in training can also provide excellent staff development. However, if your system or software has been customized for your organization's use, then beware that these consultants may not be able to provide specific training on your system or adapted software.
With respect to instructional software, the district or state can also encourage training. For example, a funding agency could state that when software is purchased, a staff development plan must be in place as a condition of the purchase. It should also be clear that professional development should be based on integrating technology into the application of any applicable curriculum standards.
Developing an In-House Training Staff
Be certain to have an evaluation component for all training. This "feedback" will ensure that staff are receiving the training that you expect and, in turn, provides recipients an opportunity to tell trainers whether the training is meeting their needs and expectations.
Using Software Application Training Materials