Chapter 6: Knowing How to Train Users|
Training ideally should occur while the systen is being installed; it should not be done so early that people will forget, or so late that the systen sits unused.
When should initial training be provided?
You should plan for initial training to be provided before the system is fully implemented. The equipment installation phase is a good time to begin training efforts so that people will be ready to use the system as soon as the technology becomes available. Nothing is more frustrating than having a new computer sitting on your desk and not having the skills to use it or the right applications or resources available. On the other hand, make sure that you wait to provide training until the equipment is being installed, because it is also frustrating to have training too soon. Many people complain that by the time the system finally gets implemented, they have forgotten how to use it.
If possible, it is a good idea to release users from their regular duties in order to receive training. Training that occurs outside of regular office hours may be perceived as an extra burden and users may be tired and less able (or willing) to absorb information. Keep in mind, however, that this may necessitate using substitutes - especially for teaching staff - and incurring additional associated costs.