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Technology at Your Fingertips
Chapter 1: Knowing What to Do

Chapter 2: Knowing What You Need

Chapter 3: Knowing What You Have

Chapter 4: Knowing What to Get

Chapter 5: Knowing How to Implement Your Solution

Chapter 6: Knowing How to Train Users

Who Should Receive Training?

When Should Initial Training Be Provided?

What Types of Training Are Needed?

Who Should Deliver the Training?

Where Should Training Be Conducted?

What Should Be the Training Outcomes?

When Is Additional Training Needed?

What About Training Students?

Chapter 7: Knowing How to Support and Maintain Your Technology Solution
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Chapter 6:  Knowing How to Train Users

Objective: By the time you finish this chapter you will be able to plan an effective training program both for new technology implementation and for on-going training.


Organizations installing new or upgraded technology should establish a training program for the technology support staff and for each category of user in order to ensure that staff obtain adequate skills for implementation and independent use. Beyond the initial training, ongoing training for new users and refresher training for experienced users remain essential for success.

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