Select one of the Questions below to see the response.
FAQ Question and Answer
- Which browsers does the NCES website support?
- What can I do to increase the speed with which I access your site?
- What is a PDF file and what are the advantages of using this format?
- What is a Zip file and what are the advantages of using Zip files?
- What is "cache" memory?
- How do I clear the cache on my browser?
- What are cookies and how are they used on the NCES website?
- How do I bookmark my favorite pages?
- I bookmarked to a page within your site and now it does not work. Why?
- Can I link to your site from my site?
- How do I make the NCES website my start up page?
- I am having problems connecting to one of your pages. When I do, my system locks up. What's going on?
- How can I change my screen resolution?
- When printing an NCES publication in PDF, all the words run together on paper, but everything looks fine on the screen. Is the error in your document or my printer?
- I do not have a printer. Is there any other way to obtain NCES publications?
- When I download a PDF file, my browser screen goes blank and I never see the file.
- When I open a PDF file in my browser, Adobe Acrobat Reader says the file is damaged.
- What if I want to bypass my browser's PDF plug-in when downloading and save directly to my hard drive?
- I need some general troubleshooting advice for resolving print problems.
- I entered a URL and I got back a message that said "HTTP Error 404 Not Found. The web server cannot find the file or script you asked for. Please check the URL to ensure that the path is correct." What should I do?
- I'm fairly certain that the URL I entered is good but I'm not getting the page I expected. What did I do wrong?
- What if I'm looking for a Publication/Data Product, but don't know the exact title, author, or NCES number?
- What if I'm looking for a Publication/Data Product, and I have the exact title, but no matching titles are found?
- What if I'm not really sure what I'm looking for, but I have some ideas?
- How come when I do a search I only get 5 years worth of publications?
- What if I'm just looking for tips for effective searching?
- What is the best place to find tables and figures on education data??
- If I am moving how can I find out about schools, colleges and libraries in other areas?
- How do I stay at the forefront of what is going on in the work that NCES does?
How do I bookmark my favorite pages?
Most web browsers allow users to create bookmarks. These allow users to return to a URL previously visited on the Web. Once you have added a bookmark, it's simple to return to a preferred page. If you would like to add nces.ed.gov or any of our other pages to your bookmark page, select from the instructions (separated by browser type) below:
- Netscape: To bookmark the page that you are currently viewing, click the "Bookmarks" pull-down menu at the top of your screen and select "Add Bookmark." The title of the page you've selected will automatically appear in the text field at the bottom of the window. Later, when you want to use the bookmark, return to the '"Bookmarks" menu. Locate your preferred page from the "Bookmarks" menu and click the item to return to the chosen web page. In this case, the bookmark will bring you to nces.ed.gov/help/faq.asp. Note: If you have the Windows version of Netscape, and have additional questions about using your browser that are not answered on this page, please consult either your software's help manual or technical support.
- Microsoft Internet Explorer: To bookmark the page that you are currently viewing, click the "Favorites" pull down list at the top of your screen and select "Add To Favorites." You will then see the "Add To Favorites" window. The title of the page you've selected will automatically appear in the text field at the bottom of the window. Click "Add" to add your preferred page. Later, when you want to use the bookmark, return to the "Favorites" menu. Locate your preferred page from the "Favorites" selection menu and click the item to return to the chosen web page. In this case, the bookmark will bring you to nces.ed.gov/help/faq.asp.
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